Evergreen Packaging, Inc. is faced with the same challenge as all organizations; to keep costs low and returns high. In-line quality in a 24/7 process can significantly increase cost if not controlled quickly. An intermittent issue during the final steps of coated paperboard making had been nagging Evergreen for some time. With many potential variation causes, analysis of the process data was needed to determine root causes. The different tools available to Evergreen through their Enterprise Agreement with OSIsoft were leveraged to tackle the problem. This presentation will discuss the process and results.