It's about time: More Information Upfront
The new online case form is intended to cut down the time spent communicating back and forth to gather basic case data (site number, product, version, etc). Providing this information up front allows us to automatically route you to engineers with the skills to handle your case most effectively.
More upfront information means getting to the right person faster with the right context.
OSIsoft will no longer be accepting cases initiated via email in favor of this process.