There are two operational models around equipment monitoring, the process managed by the plant (asset owner/customer) and the process managed by the remote service provider.

Neither of these models can work in isolation - they need to be combined for the service provider and the customer to operate effectively. What is needed is a shared data infrastructure. Connected Services brings it all together into a single collaborative services model.

7 Ways Equipment manufactures Can Benefit From Connected Services

Connected Services collects remote customer data to remote monitoring and diagnostic centers using OSIsoft’s PI System^®, a real-time data infrastructure that collects sensor based data from many different sources. It stores the data in a secure, central location where experts can visualize, analyze and share the information.

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As an off-the-shelf solution, service providers can implement the PI System quickly. Once deployed, it is designed to scale and connect to diverse sources so that the service provider can use the data to expand service offerings.

Since this system is agile, service providers can launch new services without removing and replacing core data systems.

ARC Insights Report

Outotec, a market-leading technology firm in minerals and metals processing, water treatment, energy and chemicals set up a digital platform using Connected Services to provide secure, low-cost and scalable access to the historical data of its customers’ plants.

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Download this ARC Insights report to find out the details on how Outotec was able to:

• secure, scalable data collection over the cloud
• reduce unplanned downtime at Anglo American South African Platinum’s Plant by 30%
• reduce latency and faster involvement of experts